On 3 July 2026, we paid the first and final distribution of Relevant Funds to claimants with an Admitted Relevant Funds Claim.

If your Relevant Funds Claim was admitted (in whole or in part), as set out in your Claim Assessment Notice, and we held verified bank details for you, we paid your distribution by bank transfer to the account provided. Please check your bank account to confirm you’ve received payment.

If you didn’t provide bank account details, or we couldn’t verify them, we sent your distribution by cheque to the address on file.

If you have an Admitted Relevant Funds Claim but haven’t received your distribution, please email the Small World Customer Service team at smallworlduk@uk.gt.com with your full name and claim reference number.

If you didn’t submit a Relevant Funds Claim by the hard bar date of 31 August 2025 (Hard Bar Date), or your Relevant Funds Claim was rejected in full, you aren’t entitled to receive a distribution of Relevant Funds. Any claim which was received after the Hard Bar Date is treated as an unsecured claim in accordance with the Distribution Plan.

Please cash your cheque as soon as possible. If you don’t have a bank account, you can also cash it at:

• a branch of the issuing bank which is Barclays Bank;
• a Post Office branch; or
• a cheque-cashing store.

If your cheque is lost, damaged or has expired, please email the Small World Customer Service team at smallworlduk@uk.gt.com.

Any distribution payments which remain unclaimed at the end of the distribution process will be transferred to the Insolvency Service. Claimants with unclaimed distributions will be notified of their distribution being transferred to the Insolvency Service and provided details of how to collect their distribution from the Insolvency Service.

As set out in the Distribution Notice dated 17 June 2026, we paid the first and final distribution at a rate of 48.64 pence in the pound. This rate applies equally to all claimants with an Admitted Relevant Funds Claim.

Your distribution payment is less than your Admitted Relevant Funds Claim because, under Clauses 5.5 and 8 of the Distribution Plan and the Payment and Electronic Money Institution Insolvency (England and Wales) Rules 2021, the costs associated with recovering and returning Relevant Funds have been deducted from the funds available for distribution.

The shortfall arising as a result of the deduction of costs from Relevant Funds has resulted in you having a Shortfall Claim (being the difference between your Admitted Relevant Funds Claim and your distribution).

The shortfall arising as a result of the deduction of costs from Relevant Funds has resulted in you having a Shortfall Claim (being the difference between your Admitted Relevant Funds Claim and your distribution).

Your Shortfall Claim has automatically been submitted as an unsecured claim against the LCC estate, without you needing to take any further action at this stage.

Further information in relation to unsecured creditor claims will be provided in due course, including the process for adjudicating claims and the anticipated timing of any payment.

Further information in relation to unsecured creditor claims will be provided in due course, including the process for adjudicating claims and the anticipated timing of any payment.

The Portal is a secure online platform used to make information available to creditors and customers throughout the special administration. Creditors and customers can also use the Portal to update contact information.

Log in details to the Portal have previously been provided to all known creditors and customers. If you have not received log in details or have misplaced this information, please send an email to smallworlduk@uk.gt.com. You can change your customer information through the Portal (www.grantthornton.co.uk/portal), or by contacting the Small World Customer Service team at smallworlduk@uk.gt.com or on 0161 953 6906.

As part of the distribution process and to further expedite the return of Relevant Funds to Customers, the Administrators set a hard bar date of 23:59 (GMT) on 31 August 2025 (the ‘Hard Bar Date’) for the submission of final Relevant Funds Claims from Customers.

Please be advised that the Hard Bar Date of 31 August 2025 has now passed. No further Relevant Funds claims will be accepted; any claims submitted after this date will automatically be treated as unsecured claims against the estate of the Company.

A Hard Bar Date is the final date on which the Administrators can receive a Relevant Funds Claim from a customer.

The Hard Bar Date of 31 August 2025 has now passed. No further Relevant Funds claims will be accepted; any claims submitted after this date will automatically be treated as unsecured claims against the estate of the Company.

Changes have been made to Customer Service available to Small World UK customers.

If you wish to contact us by phone, please call us on 0161 953 6906. A member of the team will be available Monday to Friday, 9:00am to 5:30pm.

To provide further detailed information, Frequently Asked Questions (‘FAQs’) have been uploaded to the Small World UK microsite.

Should you have any queries, please visit the FAQs in the first instance, Alternatively, please contact the Small World Customer Service team on 0161 953 6906 or at smallworlduk@uk.gt.com.

Thank you for your patience and understanding.

No, Small World UK and its associated Group businesses ceased receiving or processing new money transfer transactions through any of its agents, branches, websites and mobile applications on 10 June 2024.

We are committed to ensuring that any funds owed to you are returned as soon as possible. However, we want to inform you that the review process may take time due to the volume of transactions which are under review.

We will be sending regular updates on the progress of returning customer funds and apologise for any inconvenience this may cause

When the Special Administrators are in a position to process amounts owed to customers, such amounts will be reduced by costs associated with the recovery and return of funds to customers. Further information in relation to the amount owing to you, costs which may be deducted and the timing of when funds will be returned will be communicated to customers as soon as possible.

The Small World website and customer accounts have been decommissioned.

Customers can no longer access their account.

Yes, you can do this by contacting the Small World Customer Service team on 0161 953 6906 or at SmallWorldUK@uk.gt.com

Please contact the Small World Customer Service team on 0161 953 6906 or at SmallWorldUK@uk.gt.com

If you started your transaction in the UK, you are likely a customer of LCC Trans-Sending Limited. If you are unsure whether you are a customer of LCC Trans-Sending Limited, please contact the Customer Service Team using the above details. 

We will continue to retain records in line with regulatory requirements and in accordance with our privacy notice at:

https://www.grantthornton.co.uk/en/privacy/

If you are approached by a company offering to help you recover your money, you should proceed with caution. For most of the firm’s clients, there will be no benefit in involving a third party in making a claim.

If you have any questions about the special administration process, please contact the Joint Special Administrators by email at SmallWorldUK@uk.gt.com. 

No. The FSCS only applies to certain types of activity. This does not include electronic money or payment services. Under the Payment Services Regulations 2017, there are requirements for regulated payment firms on how customers’ money should be protected, and these requirements are known as ‘safeguarding’

Dear Customer,

Chris Laverty, Russell Simpson and Jarred Erceg of Grant Thornton UK LLP were appointed Joint Special Administrators of LCC Trans-Sending Ltd on 18 June 2024 (‘the Joint Special Administrators’) (‘the Company’). The affairs, business and property of the Company are being managed by the Joint Special Administrators.

The Company traded as Small World UK and operated as the main trading entity in the Small World Group, providing cross border payment services to its UK customers and acting as a global ‘payment hub’ for the Small World Group.

Further to the Suspension of Services Notice on 10 June 2024, Small World UK and its associated Group businesses have ceased receiving or processing new money transfer transactions through its agents, branches, websites and mobile applications.

Following appointment, our initial actions are to secure the assets of the Company and identify amounts owed to the Company’s customers and creditors.

We will be seeking to return amounts owed to UK customers as soon as possible. This will require securing all books and records and undertaking a review of amounts owed to UK customers. Unfortunately, while this work is being undertaken customers will not be able to access the amounts owed to them. Customers should note that when the Special Administrators are able to process amounts owed, such amounts will be reduced by costs associated with recovery and return to customers.

Although the Company is in special administration, the Company continues to be regulated by the Financial Conduct Authority (‘FCA’) and is still subject to the FCA’s rules.

Please see the drop-down options below for Frequently Asked Questions (‘FAQs’).

We are focused on giving customers additional information and estimated timelines for the return of amounts owed at the earliest opportunity. Please check your emails, the News and Updates section and the FAQs on this website.

Should you have any queries, please visit the FAQs in the first instance. Alternatively, please contact the Small World Customer Service team at smallworld@uk.gt.com or on 0161 953 6906. 

The Joint Special Administrators

For and on behalf of the Joint Special Administrators of LCC Trans-Sending Limited (in Special Administration) without personal liability.

The affairs, business and property of LCC Trans-Sending Limited (the Company) are being managed by Chris Laverty, Russell Simpson and Jarred Erceg, appointed as Joint Special Administrators on 18 June 2024.

The Joint Special Administrators act as agents of the Company and without personal liability. Chris Laverty, Russell Simpson and Jarred Erceg are authorised by the IPA to act as insolvency practitioners. The Company is registered in England and Wales with registered number 04363859 and registered office address: c/o Grant Thornton UK LLP, 11th Floor, Landmark, St Peter's Square, 1 Oxford St, Manchester, M1 4PB

The Payment and Electronic Money Institution Insolvency Regulations 2021 introduced a special administration regime for payment and e-money institutions. A special administration is similar to an ordinary administration, however, the special administrators have an additional objective to return customer funds as soon as possible

Following the special administration order, the Special Administrators are responsible for Small World UK, noting the firm continues to be FCA authorised. The Special Administrators are officers of the Court and need to comply with all insolvency law. The individuals appointed are authorised to act as licensed insolvency practitioners. The Special Administrators have statutory objectives which include engaging with authorities, including the FCA.

All customers should remain alert to the possibility of fraud. If you are cold called by someone claiming to be from Small World UK, Grant Thornton UK LLP or the FCA and you are suspicious about the caller’s identity, please end the call and call back using the phone number on their website. More information about this can be found on the FCA website at https://www.fca.org.uk/consumers/protect-yourself-scams.