Dear Customer,

Chris Laverty, Russell Simpson and Jarred Erceg of Grant Thornton UK LLP were appointed Joint Special Administrators of LCC Trans-Sending Ltd on 18 June 2024 (‘the Joint Special Administrators’) (‘the Company’). The affairs, business and property of the Company are being managed by the Joint Special Administrators.

The Company traded as Small World UK and operated as the main trading entity in the Small World Group, providing cross border payment services to its UK customers and acting as a global ‘payment hub’ for the Small World Group.

Further to the Suspension of Services Notice on 10 June 2024, Small World UK and its associated Group businesses have ceased receiving or processing new money transfer transactions through its agents, branches, websites and mobile applications.

Following appointment, our initial actions are to secure the assets of the Company and identify amounts owed to the Company’s customers and creditors.

We will be seeking to return amounts owed to UK customers as soon as possible. This will require securing all books and records and undertaking a review of amounts owed to UK customers. Unfortunately, while this work is being undertaken customers will not be able to access the amounts owed to them. Customers should note that when the Special Administrators are able to process amounts owed, such amounts will be reduced by costs associated with recovery and return to customers.

Although the Company is in special administration, the Company continues to be regulated by the Financial Conduct Authority (‘FCA’) and is still subject to the FCA’s rules.

Please see the drop-down options below for Frequently Asked Questions (‘FAQs’).

We are focused on giving customers additional information and estimated timelines for the return of amounts owed at the earliest opportunity. Please check your emails, the News and Updates section and the FAQs on this website.

Should you have any queries, please visit the FAQs in the first instance. Alternatively, please contact the Small World Customer Service team at support@smallworldfs.com or on 020 3198 0387. 

The Joint Special Administrators

For and on behalf of the Joint Special Administrators of LCC Trans-Sending Limited (in Special Administration) without personal liability.

The affairs, business and property of LCC Trans-Sending Limited (the Company) are being managed by Chris Laverty, Russell Simpson and Jarred Erceg, appointed as Joint Special Administrators on 18 June 2024.

The Joint Special Administrators act as agents of the Company and without personal liability. Chris Laverty, Russell Simpson and Jarred Erceg are authorised by the IPA to act as insolvency practitioners. The Company is registered in England and Wales with registered number 04363859 and registered office address: c/o Grant Thornton UK LLP, 11th Floor, Landmark, St Peter's Square, 1 Oxford St, Manchester, M1 4PB

Changes have been made to Customer Service available to Small World UK customers.

The Customer Service email, support@smallworldfs.com, will no longer be monitored after 31 July 2024, meaning emails received after this date will not be responded to. We apologise for any inconvenience.

If you wish to speak with a Customer Service representative, you can still call Small World Customer Service on 020 3198 0387. The Customer Service team are available Monday to Friday, 9:00am to 5:30pm.

To provide further detailed information, Frequently Asked Questions (‘FAQs’) have been uploaded to the Small World UK microsite.

Should you have any queries, please visit the FAQs in the first instance, Alternatively, please contact the Small World Customer Service team on 020 3198 0387 or at SmallWorldUK@uk.gt.com.

Thank you for your patience and understanding.

No, Small World UK and its associated Group businesses ceased receiving or processing new money transfer transactions through any of its agents, branches, websites and mobile applications on 10 June 2024.

As of 10 June 2024, Small World stopped receiving or processing new money transfer transactions through agents, branches, websites and mobile applications.

We are undertaking an urgent review of amounts owed to customers so that we can confirm the status of your transaction. We will be in touch shortly to let you know the next steps. Please keep an eye on this page for new FAQs or messages.

Your transaction may not have been processed because Small World UK and its associated Group businesses ceased processing new money transfer transactions on 10 June 2024.

If you have a transaction ‘In Progress’ with Small World UK which has already been submitted to a third-party payer for processing, then it is possible that this transaction will be processed and will arrive with the intended recipient in the usual timeframes.

For transactions that have not been submitted to a third-party payer, these will not be processed, meaning the intended recipient will not receive the funds being transferred.

To check the status of your transaction, please see the below link:

https://www.smallworldfs.com/en/track-my-order

Alternatively, please contact the Small World Customer Service team at support@smallworldfs.com or on 020 3198 0387.

We are undertaking an urgent review of amounts owed to customers so that we can confirm the status of your transaction. We will be in touch shortly to let you know the next steps. Please keep an eye on this page for new FAQs or messages.

To check the status of your transaction, please see the below link:

https://www.smallworldfs.com/en/track-my-order

Whilst we undertake this review, please ensure your contact information and bank account details are up to date, as this will assist us in verifying your identity and where to direct payment thereafter. You can do this by contacting the Small World Customer Service team on 020 3198 0387, by logging into your online account, or via the Small World App

We are committed to ensuring that any funds owed to you are returned as soon as possible. However, we want to inform you that the review process may take time due to the volume of transactions which are under review.

We will be sending regular updates on the progress of returning customer funds and apologise for any inconvenience this may cause

When the Special Administrators are in a position to process amounts owed to customers, such amounts will be reduced by costs associated with the recovery and return of funds to customers. Further information in relation to the amount owing to you, costs which may be deducted and the timing of when funds will be returned will be communicated to customers as soon as possible.

Yes, you will be able to see your account online. To check the status of your transaction, please see the below link: https://www.smallworldfs.com/en/track-my-order

Yes, you can do this by contacting the Small World Customer Service team on 020 3198 0387 or at SmallWorldUK@uk.gt.com

Please contact the Small World Customer Service team on 020 3198 0387 or at SmallWorldUK@uk.gt.com

If you started your transaction in the UK, you are likely a customer of LCC Trans-Sending Limited. If you are unsure whether you are a customer of LCC Trans-Sending Limited, please contact the Customer Service Team using the above details. 

We will continue to retain records in line with regulatory requirements and in accordance with our privacy notice at:

https://www.grantthornton.co.uk/en/privacy/

If you are approached by a company offering to help you recover your money, you should proceed with caution. For most of the firm’s clients, there will be no benefit in involving a third party in making a claim.

If you have any questions about the special administration process, please contact the Joint Special Administrators by email at SmallWorldUK@uk.gt.com. 

No. The FSCS only applies to certain types of activity. This does not include electronic money or payment services. Under the Payment Services Regulations 2017, there are requirements for regulated payment firms on how customers’ money should be protected, and these requirements are known as ‘safeguarding’

The Payment and Electronic Money Institution Insolvency Regulations 2021 introduced a special administration regime for payment and e-money institutions. A special administration is similar to an ordinary administration, however, the special administrators have an additional objective to return customer funds as soon as possible

Following the special administration order, the Special Administrators are responsible for Small World UK, noting the firm continues to be FCA authorised. The Special Administrators are officers of the Court and need to comply with all insolvency law. The individuals appointed are authorised to act as licensed insolvency practitioners. The Special Administrators have statutory objectives which include engaging with authorities, including the FCA.

All customers should remain alert to the possibility of fraud. If you are cold called by someone claiming to be from Small World UK, Grant Thornton UK LLP or the FCA and you are suspicious about the caller’s identity, please end the call and call back using the phone number on their website. More information about this can be found on the FCA website at https://www.fca.org.uk/consumers/protect-yourself-scams.