Dear Suppliers,

On 18 June 2024, Chris Laverty, Russell Simpson and Jarred Erceg of Grant Thornton UK LLP were appointed as Joint Administrators’ of Small World Financial Services Group Limited and Special Administrators of LCC Trans-Sending Limited (together, ‘the Companies’ and the ‘Joint Administrators’). The affairs, business and property of the Companies are being managed by the Joint Administrators.

The Companies traded as Small World UK and operated as part of the Small World Group, providing cross border payment services to its UK customers and acting as a global ‘payment hub’ for the Small World Group.

Making a claim in the administrations

We have written to all suppliers with a sum owed to them per the Companies’ records. The letter contained details of the Grant Thornton UK LLP Insolvency Act Portal (the Portal) and your unique log-in details. The Portal is used to make information available to creditors and to receive information from creditors, as set out in these communications.

We have asked you to send an up-to-date statement of your account addressed to either Small World Financial Services Group Limited (In Administration) or LCC Trans-Sending Limited (In Special Administration), as applicable, c/o Grant Thornton UK LLP, 11th Floor, Landmark St Peter’s Square, 1 Oxford Street, Manchester M1 4PB, or log onto the Portal (using your log in details which has been provided to you via letter) to submit your statement electronically and update your details in order that your claim against the relevant company (or companies) can be registered.

Update on Small World Financial Services Group Limited (in Administration) (SWFSG)

Please note the administration of SWFSG has now concluded. The Administrators filed their final report with the Registrar of Companies on 12 June 2026. Accordingly, SWFSG will be dissolved three months from this date.

As the administration has concluded and realisations were insufficient to pay a dividend to creditors, we are unable to take any further action in relation to creditor claims against SWFSG.

You can find a copy of the Administrators' final report on the Grant Thornton Insolvency Act Portal (Portal) at www.grantthornton.co.uk/portal, using the log in details we’ve previously provided.

If you have a query about the SWFSG administration that the final report doesn’t answer, please email the Small World Customer Service team at smallworlduk@uk.gt.com.

Distribution to unsecured creditors

The Joint Special Administrators have confirmed a prescribed part dividend will be available to unsecured creditors. Unsecured creditors will include Shortfall Claims and any Relevant Funds Claims received after the Hard Bar Date. We will write to unsecured creditors separately in due course to provide further information regarding the prescribed part dividend, including the process for adjudication of creditor claims and the anticipated timing of any payment. Claimants do not need to take any action at this stage in relation to this.

Future notifications and reports

It is Grant Thornton’s policy to upload notifications and reports to creditors onto the Portal for viewing and downloading. Under 1.50 of the Insolvency (England and Wales) Rules 2016, all notifications and reports will be uploaded to the Portal only and you will not receive a physical copy in the post.

This is with the exception of the following documents for which hard copies will still be issued in the post:

• a document for which personal delivery is required;
• a document which is not delivered generally.

Log in details to the Portal have been provided to you via letter and should be kept in a safe place to enable you to continue to view documents as the case progresses. The Administrators will and continue to upload a progress report within one month of the end of each six-month period or sooner if all matters are concluded and the cases are brought to a close within a reporting period. If you wish to be notified when an upload takes place, you can adjust your personal settings for this once you have logged into the Portal.

Please note that creditors may at any time request a hard copy of any or all of the following:

• all documents currently available for viewing on the website;
• all future documents which may be made available there.

Any creditor that wishes to receive a hard copy free of charge, should send a request detailing the documents you would like to obtain to SmallWorldUK@uk.gt.com or by writing to Grant Thornton UK LLP, 11th Floor, Landmark St Peter's Square, 1 Oxford St, Manchester, M1 4PB.

Should you have any queries, please visit the FAQs in the first instance. Alternatively, please contact the Small World Customer Service team by 0161 953 6906 or at smallworld@uk.gt.com.

The Joint Special Administrators

For and on behalf of the Joint Administrators of Small World Group Financial Services Limited (in Administration) and LCC Trans-Sending Limited (in Special Administration) without personal liability.

The affairs, business and property of Small World Group Financial Services Limited (Small World Group) and LCC Trans-Sending Limited (LCC UK) are being managed by Chris Laverty, Russell Simpson and Jarred Erceg appointed as Joint Administrators and Joint Special Administrators (respectively, and together ‘the Administrators’) on 18 June 2024.

The Administrators act as agents of Small World Group and Small World UK without personal liability. Chris Laverty, Russell Simpson and Jarred Erceg are authorised by the IPA to act as insolvency practitioners. Small World Group and LCC UK are registered in England and Wales, registered Numbers: 05405279 and 04363859, respectively, registered office address: c/o Grant Thornton UK LLP, 11th Floor, Landmark, St Peter's Square, 1 Oxford St, Manchester, M1 4PB.