Notice of Hard Bar Date – 23:59 (GMT) on 31 August 2025

Hard Bar Date for submission of final Relevant Funds Claims

As part of the distribution process and to further expedite the return of Relevant Funds to Customers, the Administrators consider that it is necessary to set a hard bar date of 23:59 (GMT) on 31 August 2025 (the ‘Hard Bar Date’) for the submission of final Relevant Funds Claims from Customers.

If you believe you are entitled to make a Relevant Funds Claim, you will need to complete and return the Customer Claim Form previously provided to you on 7 August 2024, 2 September 2024 and 10 October 2024, attaching any supporting documentation (as specified in the Customer Claim Form), to the Administrators before the Hard Bar Date set out above, being 31 August 2025.

If you do not submit your Customer Claim Form, or otherwise submit your Relevant Funds Claim, by the Hard Bar Date, you will not be eligible to receive a Distribution in relation to your Relevant Funds Claim (this is because a late claim will lose the payment priority afforded to Relevant Funds Claims, pursuant to Regulation 21(4)). However, late claims will automatically be treated as unsecured claims against the estate of the Company. Further guidance on how to submit a Customer Claim Form is provided below.

Please be aware that the Hard Bar Date of 31 August 2025 is not the date on which Customers will receive a Distribution but is the date by which Customers will need to submit their Customer Claim Form for their Relevant Funds Claim to be considered as part of the Distribution process.

Reminder on how to submit a Customer Claim Form

You can submit your completed Customer Claim Form and any supporting documentation by either:

• emailing it to smallworlduk@uk.gt.com; or
• posting it to LCC Trans-Sending Limited (in Special Administration), C/O Grant Thornton UK Advisory & Tax LLP, 11th Floor, Landmark, St Peter's Square, 1 Oxford St, Manchester, M1 4PB.

The Customer Claim Form also gives customers the option to submit an unsecured claim for any transaction fees associated or paid in connection with any unprocessed transaction giving rise to a Relevant Funds Claim (an ‘Unsecured Fees Claim’) at the same time as their Relevant Funds Claim. Customers are strongly encouraged to do so (if applicable).

You must submit your Customer Claim Form before the Hard Bar Date to be eligible to receive any Distribution of Relevant Funds.

Once you have submitted your Customer Claim Form, we will contact you in due course with the outcome of the Administrators’ assessment of your Relevant Funds Claim.

If you have already submitted a Customer Claim Form, unless you wish to amend your claim, you do not need to resubmit a Customer Claim Form.

Please be aware, if your Relevant Funds Claim is admitted by the Administrators (either in whole or in part), the Distribution you receive will be less than the amount your Relevant Funds Claim is admitted for. This is because Costs associated with the recovery and return of Relevant Funds to Customers with an Admitted Relevant Funds Claim will be deducted from the money available to be distributed. Further information in relation to such Costs and the Relevant Funds available for Distribution to Claimants will be shared as soon as possible.

Correct Customer Claim Form

Please note the Joint Special Administrators cannot accept a ‘Refund Form’ on Small World letterhead (example below). You must use the Customer Claim Form as shown in the image below:

What to do if you have misplaced or have not received your Customer Claim Form

If you have misplaced or not received your Customer Claim Form, please contact the Small World Customer Service team on 020 3198 0387 or at smallworlduk@uk.gt.com so that a copy of your Customer Claim Form can be sent to you by email or in the post.

What happens after the Hard Bar Date?

In accordance with Regulation 21(6), the Administrators must, as soon as reasonably practicable after the Hard Bar Date (i.e. after 31 August 2025), make a final Distribution of Relevant Funds to Customers with an Admitted Relevant Funds Claim.

Accordingly, following the Hard Bar Date, the Administrators will be:

• assessing the large volume of anticipated Relevant Funds Claims, obtaining further information from Customers, if necessary, and notifying Customers of whether their Relevant Funds Claim is admitted or rejected (in whole or in part);
• considering appeals where Customers disagree with a decision of the Administrators to reject a Relevant Funds Claim (in whole or in part);
• sending out Instruction Forms to, and collecting in Instruction Forms from, Claimants; and
• verifying Customer data and preparing the Distribution based on the preferred payment methods nominated by Claimants in their Instruction Forms.

Therefore, the Administrators anticipate making a Distribution to Customers with an Admitted Relevant Funds Claim in the Autumn of 2025. Further details on the process and timing of the Distribution are set out in the Explanatory Statement.

Please note, any Relevant Funds that have not been claimed before the Hard Bar Date may also be distributed to Customers with an Admitted Relevant Funds Claim that was submitted before the Hard Bar Date, pursuant to Regulation 21(5).

Should there be a surplus of Relevant Funds that exceeds the total of all Admitted Relevant Funds Claims and Costs, the Administrators are required to arrange for these funds to be transferred to a bank account maintained by the Administrators on behalf of the Company as soon as possible after the Final Distribution Date, in accordance with Regulation 21(7). The Administrators do not anticipate that there will be any such surplus.

Change of customer details

Should your contact information or bank account details change in the future, please ensure you update this information through the Portal (www.grantthornton.co.uk/portal), or contact the Small World Customer Service team using the details below.

Assistance

Should you have any queries in relation to this email or general queries in respect of the special administration of the Company, a Frequently Asked Questions page can be accessed at https://smallworlduk.grantthornton.co.uk.

You can also contact the Small World Customer Service team by email at smallworlduk@uk.gt.com or on 020 3198 0387.