A distribution plan is a document prepared by the Joint Special Administrators detailing how funds will be returned to customers with a successful claim as quickly and efficiently as possible within the rules laid down by the relevant legislation. To become effective, it needs to be approved by, first, the creditors’ committee (if one is formed) and, secondly, the Court.

The distribution plan will include information in relation to when funds will be returned to customers, the amount to be retained by the Joint Special Administrators to pay expenses associated with the recovery and return of funds to customers, and how this will affect the amount paid to customers with a successful claim.

A bar date is a deadline by which claims of customers have to be submitted. The Joint Special Administrators believe that setting a bar date of 30 September 2024 will assist in speeding up the return of funds to customers.

A Failed Payment Transaction is a payment transaction where the Company received funds from a customer (or someone else of their behalf) to carry out a payment transaction which was not processed prior to the Company entering into special administration on 18 June 2024.

A Failed Payment Transaction consists of the following:

• Funds the Company received to make a payment transaction (i.e. the sending value) which was not processed before the Company entered special administration (‘Relevant Funds Claim’); and
• Transaction fees associated or paid in connection with a payment transaction which was not processed (‘Unsecured Fees Claim’)

A Customer Claim Form is a document a customer must use to submit details of their claim in the special administration. It is required to record your claim, as well as vote at meeting(s) of creditors and customers.

You can submit your Customer Claim Form, and all relevant documentation, by emailing it to smallworlduk@uk.gt.com, or posting it to LCC Trans-Sending Limited (In Special Administration), C/O Grant Thornton UK LLP, 11th Floor, Landmark, St Peter's Square, 1 Oxford St, Manchester, M1 4PB.

All customers are encouraged to submit their Customer Claim Form as soon as possible and by no later than 30 September 2024, being the Bar Date set by the Joint Special Administrators.

If you do not submit your Customer Claim Form by this date, the Joint Special Administrators will not be able to guarantee that your claim will be included in the distribution of funds available to customers to be made after the Bar Date.

Should you have any queries in relation to your Customer Claim Form, please contact the Small World Customer Service team at smallworlduk@uk.gt.com or on 020 3198 0387.

As the Bar Date has been set, the Joint Special Administrators must make every effort to return customer monies as soon as possible. The timing of distributions to customers remains uncertain and will be dependent on, amongst other matters:

• The volume of claims received which will need to be assessed by the Joint Special Administrators;
• The number of successful claims for which customers will be eligible to receive a distribution; and
• The approval of the Distribution Plan by the Court.

We will be providing regular updates on the progress of returning customer funds and apologise for any inconvenience this may cause.

Please be aware, if your claim is successful (either in whole or in part), the payment you receive is likely to be less than the amount your claim is admitted for. This is because costs associated with returning funds to customers with a successful claim will be deducted from the money available to be distributed, as provided for in relevant legislation. Further information in relation to such costs and the funds available for distribution to customers will be shared with you as soon as possible.

Should you have any queries in relation to this letter or general queries in respect of the special administration of the Company, please contact the Small World Customer Service team at smallworlduk@uk.gt.com or on 020 3198 0387.